桃園市民卡應用功能擴充公民參與計畫

桃園市政府近年來致力於參與式預算，落實公民參與。本計畫以參與式預算的精神，邀請桃園市民一同思考市民卡的功能擴充方案，從需求端找尋需求，以市民角度出發，由下而上集思廣益。

 

以闖關及市集吸引民眾

為讓擴及不同的目標族群，本團隊舉辦闖關遊戲或市集活動，以及辦理宣傳說明會，建構民眾參與提案的概念，並宣傳後續相關活動訊息。在募集審議人員時，更培訓了在地志工，培養在地公民參與之經驗，不僅提供在地學子參與公共政策之機會，並提升公部門對參與式流程的認識。

 

以工作坊深化認識與討論

此外，本團隊更規畫舉辦了多場的工作坊，深化市民卡的不同面相。其中舉辦了專題工作坊，透過專家主題演講，提升民眾對桃園卡的功能及不同議題面向，提出市民卡應用功能相關方案，並結合工作坊，蒐集並理解不同區域市民的使用需求。

 

在進入提案階段，亦舉行提案工作坊，由民眾組隊提案參與，本團隊邀集相關領域專家與政府機關代表，根據可行性、公共性及創意發想等面向提供建議，幫助提案更加精煉完善。最後更辦理提案發表與投票，擴大後續投票活動宣傳。本團隊選定人潮聚集之處舉辦巡迴與定點展示，並搭配實體與網路投票，擴大參與。

 

從議題的宣傳與說明，到催化民眾產生動力，進入提案的審議與討論過程，具體帶動民眾在提案過程的對話與討論。不只是為了產出更生活化的市民卡服務方案，同時也為民眾創造學習民主的操作過程。

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本專案獲選 2019年IDC亞太區智慧城市大獎（SCAPA）DIGITAL EQUITY AND ACCESSIBILITY

2019 SCAPA得獎名單

 

In recent years, Taoyuan City Government has been committed to participatory budgeting to improve citizen participation. This project used the concept of participatory budgeting to invite Taoyuan citizens to think about the function expansion plan of the Citizen Card from their perspectives, and uses a bottom-up approach to provide maximum benefits to all.

 

Attracting people with games and market

In order to reach out to every target groups, our team set up public participation events such as games and markets activities, and promoted follow-up events as well as provide publicity briefings to further participation. While recruiting reviewers, our team also trained local volunteers so that they can gain experiences of citizen participation for public policies. This project not only provided opportunities for local students to participate in public policy-making, but also improve public sectors to well understand the participatory processes.

 

In-depth understanding and discussion with workshops

Our team planned a number of workshops to extend multiple functions of the citizen card. In one of the special workshops, an expert keynote speech was held, which enhanced the citizen understanding of the citizen card function and issues, and addressed the relevant programs for the citizen card application. The public needs of the different regions was comprehensively collected through the workshops.

 

At the proposal stage, workshops were held with relevant experts and representatives from the governing authorities, and public groups were invited to participate. Suggestions based on feasibility, publicness, creativity, etc. helped the proposal to be more refined. The proposal was then announced and a poll was held to expand the follow-up voting campaign. Our team selected places where crowds gathered to organize tours and display exhibits, while on-site and online voting were included to expand participation.

 

From the launch of the promotion and publicity briefings to generating motivation for the public, this project went through debate and discussion, not just for providing improved functions and revitalizing the Taoyuan Citizen Cards, but also created a process of learning and democracy for the public.

 

Execution year: 2017

Authorizing Agency: Department of Information Technology, Taoyuan

Keywords: citizen participation, participatory budgeting, volunteer training